Frequently Asked Questions
How does RoamEO work?
Each
RoamEO system has two components: a portable, handheld receiver used by
the pet owner and a special collar for the dog. The collar transmits
GPS coordinates back to the receiver, where the information is
translated and then displayed on the color LCD screen.
Is RoamEO designed to work with cats?
Technically,
there is no reason RoamEO would not work on cats. However, the smallest
circumference on a collar we currently manufacturer is 14 inches.
Generally, this size collar would be too large for most cats. We have
received considerable input from cat owners asking for a product like
RoamEO for their pets. As a result, we are actively investigating
whether we can make a collar small enough to fit on cats. Please watch
our website for further updates on this.
Is RoamEO available outside the United States and Canada?
Currently,
we cannot ship RoamEO outside the United States. All countries have
laws governing radio transmissions within their borders, and these laws
are usually quite different than those of the United States'. We are
researching the laws now in the following countries: all of Europe,
South America, Mexico, and Australia. It is our goal to make RoamEO
available to as many countries as possible.
What set-up is required for RoamEO?
RoamEO
was designed to be simple. The only set up required is adjusting the
collar for your dog. There is no hardware or software installation
required. The system is operational the moment you turn it on.
What is the range of RoamEO?
In
line of sight conditions, RoamEO has a range of one mile in all
directions. Buildings, trees, and hills can affect the range of RoamEO,
although every condition is unique and results will vary. If possible,
we recommend that you test for range so that you have an understanding
of this distance in the environment that you will be using your system.
What information is displayed on the LCD screen?
RoamEO
was designed with three distinct screen shots. The unit defaults to the
screen that was active at shut-down. The first screen provides very
basic information, and an additional level of detail is added as you
scroll to the next screen. Moving from screen to screen requires only
hitting the 'Screen' button, should you decide at any time that more or
less information is needed. The following information is available:
your location, your pet's location, distance in feet, velocity in MPH,
direction your pet is heading, general compass, Electronic Fence (if
activated), battery life of collars, battery life of handheld unit, GPS
signal strength, radio signal strength, and zoom scale. Examples of
these screenshot of the LCD screen are available here.
What happens if my dog goes beyond the range of RoamEO?
RoamEO
displays the last known location of your pet. If at any time your pet
comes back into the range of the system-whether because you are moving
toward him or he is moving toward you-RoamEO will resume tracking
immediately.
What happens if I lose a GPS fix on my dog?
Depending
on the environment you are in, it is possible that either you or the
collar on your dog may lose a GPS fix. If this occurs, RoamEO will show
the last known position of the unit, and continue its attempts to
acquire a GPS lock. As soon as a GPS fix is re-acquired, the system
immediately displays the updated information. If this condition
persists, especially on the collar, it may be possible your dog is
under some type of covering-man made or otherwise-that is preventing
his collar from receiving a signal.
How many pets can I track at one time with RoamEO?
RoamEO
is designed to track up to three pets at once. Each pet would require
their own collar. RoamEO uses a color system to distinguish between
multiple pets on the LCD screen.
What is the GPS Fence?
The
GPS Fence option allows you to establish an electronic perimeter for
your pet. For example, this could be the perimeter of your yard or your
property line. Once established, the fence will reside in the system
memory. If you choose to activate your fence when your system is turned
on, you will receive an audible warning if your dog exits the fence
perimeter. RoamEO still tracks your pet, even without an active fence.
You can store a fence in memory without activating it.
Will RoamEO track my pet if he exits the GPS Fence?
RoamEO is designed to constantly track your pet, whether he is inside or outside the perimeter of the GPS Fence.
How do I set up the GPS Fence?
The
GPS Fence feature is very easy to set up. It is best if you decide
before hand the perimeter you wish to establish for your pet. Then,
holding the handheld unit, walk the perimeter you have selected,
pressing the 'Fence' button at strategic points. This action causes the
system to establish GPS fence posts in memory, which serve as the
outline of your fence. You may establish up to 256 GPS fence posts,
although we would not recommend that. The fence is then stored in
memory until or if you choose to create a different fence.
How large (or small) can I make my GPS Fence?
Theoretically,
you could make your fence as large as the range on your system in your
given environment, or as small as a 10 foot perimeter. The GPS Fence
feature was designed to give you maximum flexibility in terms of both
shape and distance. Some experimentation may be necessary to establish
the most efficient fence for your particular situation. With this mind,
we have designed the fence building process to be very simple.
Can I use RoamEO from indoors?
Yes.
We have designed RoamEO to allow for you to track your dog from
indoors. However, RoamEO will need to be placed close to a window so
that the radio signals can be received.
How do I know if the collar will fit my dog?
The
smallest collar is designed to fit a dog with a neck circumference of
14 inches, and the largest is designed for a neck circumference of 27
inches. There are three different sizes of collars offered, so it is
important to match the collar size for your dog.
Can the collar get wet?
Yes,
the collar was designed to be submersed in water for up to 30 minutes.
We do not recommend this as a common practice, however.
What type of batteries are used on RoamEO?
RoamEO
uses lithium ion re-charagable batteries in both the GPS Receiver and
the collar. These batteries are enclosed in their respective cases and
are not field replaceable. Battery life on the GPS Receiver is 8-10
hours; on the collar, it is 10-12 hours. Replacement batteries are
available by contact White Bear Technologies at info@RoamEOforPets.com.
The batteries for the RoamEO GPS Receiver and collar were specifically
designed for use with our system, and as such, are not available as a
standard product offering in retail stores.
How much installation and/or assembly are required for RoamEO to be operational?
Take RoamEO out of the box.
Place the collar on your dog.
Turn it on.
RoamEO is now operational.
The
only feature of RoamEO that requires any degree of installation is
building the GPS Fence. This involves walking the perimeter of your
fence outline to program the fence posts into memory. All other
features of RoamEO are operational from the moment the system is
activated.